OpenAI said it added more “guardrails” to keep conversations on track and has worked to make the tool less biased. The update has stunned many users in early tests and a company demo with its ability to draft lawsuits, pass standardized exams and build a working website from a hand-drawn sketch. The news also comes two days after OpenAI, the company behind Microsoft’s artificial intelligence technology and the creator of ChatGPT, unveiled its next-generation model, GPT-4. Earlier this week, rival Google announced it is also bringing AI to its productivity tools, including Gmail, Sheets and Docs. Microsoft’s announcement comes a month after it brought similar AI-powered features to Bing and amid a renewed arms race in the tech industry to develop and deploy AI tools that can change how people work, shop and create. Users can then ask Business Chat to do tasks such as write a status report by summarizing all of the documents across platforms on a certain project, and then draft an email that could be sent to their team with an update. The agent will know what’s in a user’s email and on their calendar for the day as well as the documents they’ve been working on, the presentations they’ve been making, the people they’re meeting with, and the chats happening on their Teams platform, according to the company. Microsoft is also introducing a concept called Business Chat, an agent that essentially rides along with the user as they work and tries to understand and make sense of their Microsoft 365 data. With the new features, users will be able to transcribe meeting notes during a Skype call, summarize long email threads to quickly draft suggested replies, request to create a specific chart in Excel, and turn a Word document into a PowerPoint presentation in seconds. The new features, which are built on the same technology that underpins ChatGPT, are far more powerful (and less anthropomorphized) than its wide-eyed, paperclip-shaped predecessor.

At an event on Thursday, the company announced that Microsoft 365 users will soon be able to use what the company is calling an AI “Co-pilot,” which will help edit, summarize, create and compare documents.

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